3rd ICGSS
| EFFECT COSE AND MCSQ ON SERVICE RECOVERY AND ITS IMPACT ON CUSTOMER SATISFACTION HOSPITAL DR. ISKAK TULUNGAGUNG (Studies in Outpatient) | |
| Deby Santyo Rusandy, Widji Astuti, Achmad Firdiansjah |
| THE IMPLEMENTATION OF PERFORMANCE ASSESSMENT MODEL ON PENSION FUND BY MODIFIED BALDRIGE ASSESSMENT AS AN ATTEMPT TOWARDS GOOD PENSION FUND GOVERNANCE | |
| Gaguk Apriyanto, Achmad Firdiansjah |
| DETERMINANT FACTOR AND DEVELOPMENT OF STRATEGY MODEL OF TURNOVER INTENTION ON BANKING IN BENGKULU CITY | |
| Meilaty Finthariasari |