E - Conference Universitas Merdeka Malang, INTERNATIONAL CONFERENCE ON HOSPITALITY AND TOURISM STUDIES (ICONHOSTS) 2024

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THE EFFECT OF WAITSTAFF SERVICE QUALITY IN SUPPORTING GUEST SATISFACTION AT SYAILENDRA RESTAURANT VENUE & DINING AT HOTEL PLATARAN BROMO
Estikowati Estikowati, Alwin Lasarudin, Anisa Zuhria Sugeha, Gilang Sandhubaya, Muhammad Danang Setioko

Last modified: 2024-12-17

Abstract


Plataran Bromo Resort & Venue is a five-star hotel located in the highlands of Bromo. Plataran Bromo offers a stunning view of the rural landscapes, agricultural fields, and plantations nestled in the hills and surrounding areas. Strategically located at the gateway to Cangar Biosphere – Bromo Tengger Semeru National Park, Plataran Bromo harmonizes adventure and entertainment. It is a destination where guests can immerse themselves in the natural beauty of Bromo through comfortable accommodations, authentic dining experiences, rich cultural entertainment, nature-inspired activities, and thrilling sports events. The surrounding nature and wilderness invite visitors to step off the beaten path for an unforgettable holiday. Strategically located at the gateway to the UNESCO World Heritage site – Bromo Tengger Semeru National Park, Plataran Bromo is 16 km from Mount Bromo, 40 km from Abdul Rachman Saleh Airport in Malang, and 108 km from Juanda International Airport in Surabaya, making it ideal for both leisure and business travelers.



Keywords


waitstaff service quality; guest satisfaction; hotel plataran bromo

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