E - Conference Universitas Merdeka Malang, INTERNATIONAL CONFERENCE ON HOSPITALITY AND TOURISM STUDIES (ICONHOSTS) 2023

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THE EFFECT OF BRAND SATISFACTION TO BRAND LOYALTY AT HOTEL BOROBUDUR JAKARTA
Valentina Happy Vanesa

Date: 2023-12-06 10:00 AM – 02:40 PM
Last modified: 2023-12-06

Abstract


The purpose of this research is to examine the influence of brand satisfaction on brand loyalty of Borobudur Hotel consumers in Jakarta. This research is quantitative research where the sample from this research uses consumers from the Borobudur Hotel, Jakarta, consisting of 53 respondents. Regression analysis is used as a data analysis method. The research results show that there is a positive and significant influence of brand satisfaction on brand loyalty.


Keywords


Hotel, Brand Satisfaction, Brand loyalty

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