The KTP-el is a mandatory and important document that is owned by every citizen who is 17 years old or who is married. The service for making KTP-el is one of the public services provided by the government. The policy change regarding the identity of the population from KTP to KTP-el encountered many obstacles. One area that has not yet completed the recording of the e-KTP is East Kutai Regency, which has only reached 84.45%. People complained about the problem in an online forum because they had not been able to print their KTP-el for months. This study aims to describe and analyze the implementation of KTP-el management service policies in North Sangatta District, as well as describe and analyze the supporting and inhibiting factors for implementing KTP-el management service policies in North Sangatta District. This type of research is descriptive qualitative with a policy implementation model using Edward III's theory which has 4 indicators: communication, resources, disposition, and bureaucratic structure. Data analysis in this study used Miles, Huberman, and Saldana with steps of data condensation, data display, and data verification. The results of the research on the implementation of the KTP-el management service policy in the North Sangatta District have been carried out quite well. The supporting factor for implementing the policy is high public awareness to record KTP-el and is supported by competent human resources (employees). The inhibiting factors for policy implementation are inadequate facilities and infrastructure and limited funds.