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ABSTRACTThe policy for building permits levies has been stated in the regional regulation of Kutai Timur Regency Number 10 of 2012 concerning certain licensing fees. Retribution for building permits, hereinafter referred to as retribution, is a regional levy as a payment for the granting of building permits (IMB) by the Regional Government to individuals or entities, including changing buildings. This regulation was made to increase regional income and to supervise and control building construction in East Kutai Regency. This study aims to analyze the implementation of the East Kutai Regency regional regulation Number 10 of 2012 concerning certain licensing fees and to find out what indicators encourage and obstruct the service of apparatus in the One Stop Services Agency and Investment in East Kutai Regency. The results show that it can be seen that there are many of the things that support the implementation of the IMB levy policy. However, the problem is that in its implementation, many people still do not have an IMB as well as the policy process. Although the government and society have worked according to existing regulations. But not being equated with a good response and compliance with policies, will make policy implementation not yet going well. The supporting factors and the inhibiting factors for implementation are seen from six things, namely size and policy objectives, resources, characteristics of implementing agents, disposition of executors, communication between organizations and the economic environment, socio-political influence. Suggestions are needed for good communication with the community to understand together that policies are made to be understood and implemented so that the policy objectives can be achieved.Keywords: Service, Performance, Building Permit